FAQ'S

  • Q:  SOUND ISSUES INCLUDING ROBOTIC SOUNDS, DISTORTED, CRACKLING, ETC:

    We are continuing to work this issue.  It seems that poor network performance, lack of memory or high CPU usage often causes the audio quality to drop, become delayed or sound robotic. Try closing all applications you aren't using to free up some bandwidth.  Restarting the PC will also help clear the issue, but may return during high peak times.  Please note that replacing the laptop will not fix the issue.  

    Q:  HOW DO I USE FLIP GRID?

    Flipgrid is the video discussion platform teachers use to make teaching and learning more personal, fun, and engaging.  Flipgrid works on almost any device with a camera! Depending on what kind of device, there are some required OS and browser versions. Please see links below to help guide you through accessing Teachers' Flipgrids.

    Flipgrid login info and screenshots  

    Minimum Requirements


    Q:  NEED HELP TRANSLATING A WEBPAGE?

    Most web browsers have built in translators that can easily be used.  Click on the link below for detailed instructions on the browsers translate options:  

    Translating Websites (English and Spanish)


    Q: ¿Necesita que sea traducida alguna página?

    La mayoría de los navegadores web tienen traductores integrados que se pueden usar fácilmente.  Para mayor informacion haz click en el enlace de abajo.

    Traduccion de sitios web (Ingles y Espanola)


    Q:  HOW DO I USE ZOOM?

    We have created a Zoom Meeting Overview Document that will give you step-by-step instructions and screenshots on how to join a meeting or webinar.  

    Zoom Meeting Settings

    Zoom How To's


    Q:  WHERE CAN I ACCESS WI-FI, IF I DON'T HAVE IT AT HOME?

    Comcast is offering wifi hotspots available nationwide due to the coronavirus

    • Once at a hotspot, select “xfinitywifi” network name from the wifi menu, then launch the preferred browser.
    • To find an Xfinity WiFi Hotspot, check the hotspot location map at xfinity.com or download the Xfinity WiFi Hotspots app from the App Store or Google Play.

    External Free Wi-Fi “OPEN” is available at the front of several SFISD locations:

    • Front of Santa Fe High School Field House, 16000 Hwy 6
    • Front of Barnett Elementary school, 11818 FM 1764
    • Alamo Building, 13306 Hwy 6

    MAP OF SFISD OPEN WIFI SPOTS


    Q:  IS ONLINE DISTANCE LEARNING COMPATIBLE WITH APPLE PRODUCTS?

    Yes, but Google Chrome should be installed on MAC and IOS devices as Safari may not be compatible. 


    Q:  HOW DO I ACCESS SYMBALOO FOR MY ELEMENTARY STUDENT?

    To get to Symbaloo on the student laptop, click on the Edge browser and the tabs for Symbaloo’s will open at the top. Please see attached document for more details.

    Accessing Symbaloo


    Q:  ARE PERSONAL DEVICES, INCLUDING LAPTOPS SUPPORTED?

    While we are able to provide support for canvas and other district software, we are unable to remote in to personal computers for technical issues.  If the issue persists, you can contact the students teacher to request a district issued laptop.


    Q:  WHAT IS THE LOG-IN INFORMATION FOR MY PRE-K - 2ND GRADE STUDENT?

    Pre-K - 2nd grade students should log-in using the "Guest" user account.  This will take you directly to the desktop.  These students will not log-in to Office 365.  Teachers in these grades send out a weekly Smore Newsletter.


    Q:  ISSUES WITH CLASS ASSIGNMENTS

    Contact your teacher as instructed for class work and assignment questions.  For any Canvas password or log-in questions, please email randie.martindale@sfisd.org.

    Computer and device minimum requirements for software that will be utilized during this time. (This list will continue to be updated)

    ICEV (CTE software used within Canvas)

    Edgenuity

    Canvas

    Brainpop

    Imagine Learning (Math and English)

    Flipgrid


    Q:  ISSUES WITH LOG-INS / PASSWORDS / HARDWARE / NETWORK

    Email techhelpdesk@sfisd.org or call 409-925-9084 for technology issue questions OR submit your issue via the Form below.  You should hear back from a campus technician within 2 hours.  You can also visit our Technology Services FAQ page for common issues.


     

    Q:  CAN I USE MY CELL PHONE FOR ONLINE DISTANCE LEARNING?

    While the platforms can be accessed on smartphones, it is not ideal for students to view and complete their work on. You will need to get a device from the school district to use during this time.


    Q:  CAN I USE MY KINDLE FIRE FOR ONLINE DISTANCE LEARNING?

    While the platforms can be accessed on a Kindle Fire, it is not ideal for students to view and complete their work on. You will need to get a device from the school district to use during this time.


    Q:  WILL MY STUDENT NEED ACCESS TO A PRINTER OR CAMERA?

    Assignments online should not need to be printed out to complete.  Students may need access to a camera to take a photo of their completed work or record a video.